Job Description

MyPetsFile.com is the leader in the Pet Health Record industry. Through its detailed service offering, MyPetsFile.com provides a means for pet owners and pet lovers to create an individual pet record for each of their pets. MyPetsFile.com allows its subscribers to effortlessly access their pets detailed medical/health information from any computer, update the pertainent information and potentially connect directly to their pet’s veterinarian office. MyPetsFile.com realizes that often times pets are as important as children and having access to this information is imperative to good pet health.

MyPetsFile.com empowers individuals, as well as the entire pet healthcare industry, by guiding pet health and medical data into the hands of those who need it most.

Operations

We need a talented individual to fill the role of Customer Support Representative for MyPetsFile.com. In this position, you will be responsible for providing exceptional customer service to our customer base.

MyPetsFile.com is looking for an experienced Customer Support Representative. The selected candidate with provide first line support for software, hardware telecommunication problems and standard customer service related issues that arise from the customer's use of the MyPetsFile.com products, communicates directly with customers on the telephone or in writing, installs software updates remotely to customers computer, provides software training to end users and sales representatives, identifies hardware and software problems and diagnosis and repairs computer related problems, assists users with questions and problems and works on simple applications, conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization, prepares progress reports for all work performed in tracking software, performs related duties as assigned.

Experienced in customer service, help desk role, excellent communication skills; must be analytical, detail-oriented, multi-tasked, organized; advanced troubleshooting abilities, phone familiarity with MS Internet Explorer, Windows, MS Office (Excel, Word, Outlook and Access); networking configurations.

We offer a competitive salary plus commission plan and comprehensive Benefits package, including medical, dental, vision, Flexible Spending Account, 401(k), life insurance, Paid Time Off (PTO), and holiday pay.

MyPetsFile.com is proud to be an Equal Opportunity Employer that supports a drug-free workplace. Employment is contingent upon successful resolution of pre-placement verification, including drug screening.